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Frequently Asked Questions

Club Solitaire Member Helpdesk

+91 33 22129840

Monday-Saturday: 7.30am to 8.30pm

Sunday: 8.00am to 2.00pm

Email us at club.solitaire@abp.in

CORPORATE OFFICE
6, PRAFULLA SARKAR STREET
CALCUTTA
PIN CODE - 700 001
WEST BENGAL
INDIA

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About Club Solitaire

What is Club Solitaire

Club Solitaire is an exclusive Rewards Programme for subscribers of Anandabazar Patrika & The Telegraph in Schools. The Club Solitaire Membership comes complimentary with select full-price subscriptions of the above mentioned publications. Subscription plans with Club Solitaire are currently available for residents of Calcutta and Howrah only

Membership to Club Solitaire

How to become a Club Solitaire Member

a. Visit www.subscriptions.abp.in – our Online Subscription Website. You will be able to purchase, manage and renew your subscription plans through this Website OR

b. Speak to your Newspaper Vendor and ask for the Club Solitaire subscription form OR

c. Call on our Helpline +91 33 22129840 (Mon-Sat : 7.30am-8.30pm/Sun : 8am-2pm)

Is it possible to become a Club Solitaire Member without subscribing to ABP Publications

The Club Solitaire Membership comes complimentary with the full-price subscriptions of the above mentioned publications. Subscription plans with Club Solitaire are currently available for residents of Calcutta and Howrah only. The Club Solitaire membership is not available independently

Club Solitaire Benefits

What are the benefits of Club Solitaire

Club Solitaire members enjoy exclusive discounts and offers, which not only help to save but also to indulge in a little more. Over and above subscription to their favourite ABP publication/s, members receive a membership card, a Booklet of Vouchers and exclusive Joining Voucher/s.

Club Solitaire also has an Amber card which comes complimentary with annual subscription plans of TTIS (The Telegraph in Schools)

Club Solitaire members enjoy discounts and offers at over 300 brands in the city spread across various segments such as Fine Dining, Casual Dining, Shopping, Beauty, Leisure & Entertainment, Health, Home & Services. Club Solitaire members can enjoy these discounts and offers through Card-based and Voucher-based benefits. A Solitaire Offers Guide has been specially designed for Club Solitaire members. It is an information guide providing details of the offers and discounts category –wise including step by step instructions on how to use the membership card and vouchers

The Joining Vouchers are instant gratification one-time use vouchers. The value of the Joining Voucher is based on the subscription plan which has been purchased

The Club Solitaire Welcome Kit

What do Club Solitaire Member’s receive upon ordering a Club Solitaire based subscription plan

Club Solitaire member’s receive a Welcome Kit within twenty one (21) days of commencement of subscription. The Welcome Kit consists of a Welcome Letter, Redemption Coupons (the number of coupons is based on your subscription tenure and publication/s chosen), Club Solitaire membership card, Solitaire Offers Guide, Solitaire Offers - Voucher Booklet & Joining Voucher/s (The Joining Voucher denomination is based on the subscription tenure which will be specified during the online ordering process)

What is the ‘Solitaire Offers – Voucher Booklet’?

The Club Solitaire Booklet of Vouchers is a small pocket sized Solitaire Offers – Voucher Booklet. The Savings Guide clearly indicates the offers against which Vouchers will be required. This booklet is required only when redeeming the Club Solitaire offers manually via the Club Solitaire membership card.

What is Club Solitaire Joining Voucher?

Club Solitaire Joining Voucher is an exclusive one-time use voucher which is a part of the Club Solitaire offering. The Club Solitaire membership card discount and the Joining Voucher offer cannot be clubbed together. All the Joining Vouchers have associated Terms & Conditions; please go through them before redeeming the voucher/s. The Joining Voucher denomination is based on the subscription plan and tenure selected and the voucher should be redeemed within the specified time period

Using the Club Solitaire Benefits

How to avail the Club Solitaire benefits

a. Go through the Club Solitaire Offers and familiarize yourself with the various Club Solitaire Partner Brands & their offers

b. The list of Club Solitaire Offers is available in this site under ‘Participating Brands’ , on ABP Connect (the Mobile App) as well as in the Solitaire Offers guide which will be sent with the Welcome Kit

c. Simply present your Club Solitaire membership card before Billing

d. Some of the Brands will require a cut-out of the voucher (from the small booklet of vouchers) to be presented along with the Club Solitaire card

You can also visit the ‘How to use Club Solitaire’ section in this site footer to view a detailed explanation

How to know the details of all the Club Solitaire participating Brands and offers available

a. The Solitaire Savings Guide is sent to all Club Solitaire members as part of the Welcome Kit

b. This Site – under ‘Participating Brands’

All the options listed above provide all details related to the participating Brands and their offers i.e. the Terms & Conditions, Outlet Locations with Contact No’s (where available)

Is it possible to club the discount offered by Club Solitaire with other promotions and/or discounts

Club Solitaire offer/discounts cannot be clubbed with any other promotions and/or offers. Only one offer can be redeemed at a time. For e.g. if the Brand is running a sale/promotion – Club Solitaire members will have to choose which offer would they like to avail

What are Black-out dates? Why can the Club Solitaire offers/discounts/vouchers not be redeemed on these days

Club Solitaire has a list of Black-out dates on which the discounts/offers are not valid. All the major festivals and special occasions are a part of the Black-out day list. The details of the Black-out days are available in the Club Solitaire Offers Guide, on this Website and on ABP Connect

How do I use/redeem my Club Solitaire Joining Voucher?

The Club Solitaire Joining Voucher is a one-time use voucher. Club Solitaire members will have to handover the Joining Voucher and the Club Solitaire membership card or show the Voucher Coupon Code generated on ABP Connect at the outlet upon their arrival. The establishment will adjust the discount amount and present you with the bill. However, before you plan to use the Joining Voucher, we request you to please read the voucher carefully to avoid visits on a black – out date (days on which the voucher is not valid) and any specific minimum purchase related clauses

What do I do if I lose/misplace my Joining Voucher?

The physical Joining Voucher/s once lost or misplaced cannot be replaced

What do I do if my Joining Voucher has expired? Can the Joining Voucher be revalidated?

We regret that the Joining Voucher once expired cannot be revalidated. The Joining Voucher should be redeemed within the date specified on the physical voucher or on ABP Connect

How to use/redeem my vouchers from the Solitaire Offers – Voucher Booklet?

The Voucher Booklet is required only when redeeming the Club Solitaire offers manually via the Club Solitaire membership card. The selected Voucher should be torn from the Booklet of Vouchers and handed over along-with the Club Solitaire membership card before billing. However, before you plan to use any Voucher, we request you to please read the Brand offer carefully to avoid visits on a black – out date (days on which the voucher is not valid) and any specific minimum purchase related clauses. All vouchers in the booklet are one-time use and the offer will not be made available only upon presentation of the card. The vouchers cannot be redeemed without the Club Solitaire membership card.

Can the Solitaire Offers – Voucher Booklet be replaced in case it is misplaced/lost?

The Voucher Booklet once lost or misplaced cannot be replaced.

Can the Club Solitaire discounts and offers by quoting the Club Solitaire membership number without presenting the Card and/or the Vouchers/ showing the Coupon Code generate on ABP Connect?

It is mandatory to present the Club Solitaire card for Card-based offers and the Club Solitaire card plus the Voucher for Voucher-based offers or showing the Coupon Code generated on ABP Connect (in case the Mobile App is being used to redeem the offer). The Club Solitaire Partner establishments will be unable to extend the Club Solitaire offer just by quoting the membership number.

How to contact Club Solitaire in case of any issue/queries

a. Call us on +91 33 22129840 (Mon-Sat: 7.30am to 8.30pm / Sun: 8.00am to 2.00pm)

b. Write to us on club.solitaire@abp.in

c. Leave us a message on this Site (under ‘Help’)